Connie D.

I won a bid on e-bay and when they sent me the e-mail with the link to complete my purchase, the amount they were charging was double the amount of the purchase. The seller and I spent 8 hrs the next day trying to get e-bay or paypal to fix the problem. Paypal told me to have the seller send me their invoice instead of e-bays invoice. After searching the e-bay website for over 30 mins trying to find a phone number for them and eventually having to google it to find one, then sitting on hold for 40 mins waiting to speak to an e-bay rep who could barely speak English, I was told it was a "glitch" on their part and to have the seller send me the paypal invoice. When I pointed out to the e-bay rep that the only way the seller could send me the paypal invoice was for me to give him my e-mail address and exchanging e-mail addresses was prohibited under e-bay rules, the e-bay rep got silent for a few mins then told me e-bay would send me an e-mail. 24 hrs later, I still don't have this e-mail e-bay was SUPPOSE to send me. If a company can't fix their own screw up, they aren't a company I want to do business with! After this fiasco, I will no longer do business with e-bay or paypal. I highly doubt the seller will either since he shared some horror stories with me that he's had with both companies. Also, I ONLY gave e-bay 1 star since this site won't let you give zero!