Connie C.

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DressLily

Discount Clothing

“DO NOT ORDER FROM DRESSLILY”

11/29/14

DO NOT ORDER FROM DRESSLILY.
Clothes are complete garbage. Pathetic!
Ordered 4 dresses. One never ever arrived and they offered no refund.

Two of the remaining three dress were horribly stitched. Poorly quality and poorly constructed. Just material slapped together. I have pictures to show you if you would like to inbox me. Looks like it was sewn by a 5 year old. Totally defective.

They requested that I send the dresses back at my expense! Cost more to send it back than it cost for the dresses.

Save your money!

DO NOT ORDER FROM HERE
GARBAGE CLOTHES AND TERRIBLE CUSTOMER SERVICE!

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CustomerService R. – DressLily Rep Over a year old

Dear Connie C.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize.We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.

Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com