Ordered 4 custom printed ornaments - "Thanks for Saving My Life"---arrived with 2 of the holes at top off center. Figured I would have to order more & hope to get some with on center holes. Called them, just to complain- never even asked for replacement as was too late to get them in time. BUT--rep apologized about the 2 of 4 being unusable & insisted on sending me a complete new set of, so that I would be sure to have 4 good ones in all. Rush delivery and no charge. FABULOUS CUSTOMER SERVICE. VERY HAPPY!