Colin J.

Ticket: T*******929
Order Number: LP*******320****
Message Type: After-sale Service (defective items /wrong items received/item missing)
Subject: Returns/refund
Message: Hell I have received my items and unfortunately they are the wrong size also the quality is disgusting some of the button holes don't have an opening and threads loose all over! The shirt with long sleeves is nothing like the picture, please advise how to send back and get a refund
Ticket Status: Processing
Full Name: Colin Jobling
Dresslily Customer Support At: 06/13/2015 12:29:14 UTC
Dear Colin,

We are sorry for the inconvenience and would be glad to offer you solutions for this case.

Here is our return policy: http://www.dresslily.com/m-article-id-80.htm. Please reference it.

We are sorry you dont satisfy with your items, please send us a photo of them. We need to check it and offer you solutions.

Thanks for your kind patience and understanding. Waiting for your reply.

Best regards

Viola
Colin Jobling At: 06/14/2015 09:55:08 UTC
Hello, I am away from home at the moment but I will send photos on Tuesday
Colin Jobling At: 06/17/2015 11:59:44 UTC
I have tried to send the photos from my iPhone but it will not let me send the reply I cannot shrink the photos, please advise another alternative as to how I can get these across to you! Bitter taste in mouth is worsening
Dresslily Customer Support At: 06/17/2015 03:48:19 UTC
Dear Colin,

Many thanks for your message. Due to our system upgrade, sorry for the delay.

We will wait for your photos. Once we confirm your problem, we will provide you the solutions immediately.

Thanks for your kind patience and understanding.

Best regards

Viola

Dresslily Customer Service
http://www.dresslily.com/

Dresslily Customer Support At: 06/18/2015 08:17:24 UTC
Dear Colin,

We're pleased to receive your question.

Sorry to hear that. You can send us your photos to this email address: *******@dresslily.com.

After you send it, please tell us, we will let our colleague to check it and solve this problem with you immediately.

Thank you so much for contacting us.

Best regards

Viola

Dresslily Customer Service

http://www.dresslily.com/

Colin Jobling At: 06/22/2015 12:16:15 UTC
These have been sent!
Dresslily Customer Support At: 06/23/2015 05:42:24 UTC
Dear Colin,

Many thanks for your inquiry.

Thank you for your photos, we received them and checked them.

We are sorry for this problem. We can offer you 2 solutions:

1) We can refund you 30% of item fee 9.51 USD to your payment account, you don't need to return these 2 items;

2) You can return your items back to us, when we receive them, we can refund you full item fee 31.7 USD.

Here is our return address:

TO: ling Jun
******* *******
Room 602,6th Floor, Building 8, Zhongxing Industrial City, Chuangye Road, Nanshan District,
Shenzhen, Guangdong Province, *******, China
Tel: *******8120

Thank you for your kind patience and understanding. We will wait for your decision.

Best regards

Viola

Dresslily Customer Service

http://www.dresslily.com/

Attachment 1
Colin Jobling At: 06/23/2015 10:53:38 UTC
Upon reading the above you have stated 2 items? It is three items that I am returning! Please see the following! Product Name Sku Qty Subtotal Fashion Style Turn-down Collar Floral Print Color Block Short Sleeves Cotton Shirt For Men YL******* 1 16.32 Casual Style Slimming Turn-down Collar Gold Print Splicing Long Sleeves Men's Shirt YL******* 1 20.53 Stylish Shirt Collar Slimming Ethnic Pattern Print Splicing Short Sleeve Men's Cotton Shirt YL******* 1 15.38 Subtotal 52.23 Insurance 2.04 Shipping & Handling 24.00 D point -1 Grand Total 77.27
Colin Jobling At: 06/23/2015 10:54:45 UTC
I expect a compete refund of the above amount! Please advise this will be done once you advise I will post all items back to you and await a complete refund!
Dresslily Customer Support At: 06/24/2015 12:25:51 UTC
Dear Colin,

We're pleased to receive your question.

We have found 2 items from your photos. Sorry for this inconvenience.

You can return all of your items back in one package. When we receive it, we will refund you full item fee 52.23 USD.

If any questions, please feel free to contact us anytime.

Best regards

Viola

Dresslily Customer Service

http://www.dresslily.com/

Colin Jobling At: 07/06/2015 06:11:16 UTC
Hell please not these have been returned, can you advise if I will recieve full refund of postage also.
Colin Jobling At: 07/06/2015 02:13:56 UTC
Please find copy recipt I would also like refunded!
Attachment 1
Colin Jobling At: 07/06/2015 02:14:20 UTC
Please find copy recipt I would also like refunded!
Attachment 1
Colin Jobling At: 07/06/2015 02:28:47 UTC
Please advise full refund amount for shirts as well as postage and packaging so I can check this against my receipt and bank statement to ensure I am put back in to the same financial situation I was in prior to this disaster.
Dresslily Customer Support At: 07/07/2015 12:35:42 UTC
Dear Colin,

Thank you for your recent message.

When we receive your return package, we will refund you full item fee 52.23 USD. Please recheck our return policy, if the customer need to return, they need to pay shipping fee by themselves. We cannot afford it.

Thank you for your patience and understanding.

Best regards

Viola

Dresslily Customer Service

http://www.dresslily.com/

Colin Jobling At: 07/13/2015 05:07:44 UTC
Please can you advise if you have received the package yet
Dresslily Customer Support At: 07/14/2015 12:58:39 UTC
Dear Colin,

We're pleased to receive your question.

We are sorry to say we still not received your return package. Would you mind recheck it after 2 weeks?

We hope that you've found the answer useful, you're always welcome to contact us for more information.

Best regards,

Viola

http://www.dresslily.com/

Colin Jobling At: 07/14/2015 05:06:11 UTC
Thanks I will
Dresslily Customer Support At: 07/15/2015 01:25:10 UTC
Dear Colin,

Thank you for your interest.

Thank you for your patience and understanding.

Best regards,

Viola

http://www.dresslily.com/

Colin Jobling At: 07/20/2015 02:33:08 UTC
Hello, I have just checked the tracking reference RU*******GB that i paid £17.05 to send the clothes back to you. The tracking ref states that the returned items were sent to you on the 17.07.2015 at 10:23 but delivery driver was unable to deliver the parcel. They have left a note to state so and it is at your local delivery office. I have returned these awful items at a further expense of the above mentioned £17.05 on top of this order. Please return my money NOW and collect your items i have returned to you. If you refuse to do this i will go to the local citizens advice bureau and get the authorities involved. Disgusted with your company would be an understatement.