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I should have checked here before ordering from this company. I ordered 2 pairs of what I thought were Vibram running shoes. They took almost 2 weeks to arrive, but that wasn't the problem. I just got them today. Imagine my shock when I received a paper-wrapped package with packing tape around it. No boxes. That's right; they shipped me shoes wrapped in paper, like newsprint. Now imagine my shock when I open it up to find - what else - the worst possible KNOCK-OFF shoes, one of which was already coming apart at the back. I can't even describe how horrible and disgusting they are; glue everywhere, completely misshapen and made with the cheapest material possible. They don't even fit, so sucking it up and using them inspite of the fact that I was scammed isn't an option. I'm on here because I have been trying to figure out how to do a return. No dice. These people are criminals and thieves. I hope they are shut down soon!
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi!
I fully understand the issue you have about the item you received. I'll be helping you with this!
For the quickest resolution, We would suggest that you file a "Dispute Case" for this order so that you can ask for a refund or a replacement and at the same time the seller will be notified directly.
To file the Dispute case please go to your Active orders page and click the "Shipped" orders located at the LEFT SIDE of the page then you will see your order number there (please do not click the order number). After that, on the RIGHT SIDE of the order number you will see the option "Return and Refund" and you will just need to click that to fill out the needed information to file the Dispute.
Just an additional information, we are still getting a hold of your payment for this order and we will not yet release it to the seller without your permission, that is for sure. We also assure you that we will pay attention with this situation you have. We do value you as our client here at DHgate. This will be all in Very good Progress!
Thank you so much for your cooperation and understanding. We do assure you that we can help you anytime you need us specially with this current issue you have.
Happy thanks giving to you and your family!:)
Cess,
Dhgate Customer Service