Clinton S.

I have ordered two items from this website: (1) a Deluxe Tub and Transfer Bench, when I was released from a skilled nursing facility--following a short rehabilitation, with PT and OT (physical therapy and occupational therapy)--due to a serious foot injury and (2) a 42" Philips 1080p LCD [flat screen] HDTV, during my continuing a Physical Therapy rehabilitation at home with a wheelchair, crutches and a walker. Until I could walk again, I enjoyed many Major League Baseball games on a new HDTV. Both times I received FREE SHIPPING--even on the heavy HDTV--and an ONLINE $200 REBATE on the HDTV. Emails confirmed both internet orders and both shipping dates with a UPS tracking number. Everything worked without any hitches, and I was quite pleased with the merchandise and the customer service.

Otherwise, I have been a regular customer at my local Costco warehouse, where I quickly upgraded to an Executive Member during my wife's and my first year as a Costco family. Our annual rebates from both Costco and American Express paid for the membership fee, plus more, each year. We noticed quickly that cashiers remained the same from month to month; Costco treated them well, so a reduced staff turnover meant consistent customer service. From Michelin tires to currently bestselling books to fresh fruits or vegetables, we've never been disappointed. If a clothing item proved to be sized incorrectly or a special sale item failed to satisfy, then the Return Desk always credited my American Express Costco credit card--without any questions or hassles. We have never been dissatisfied with Costco!

I forgot to mention gasoline sales with a staff member available; licensed opticians for prescription eyeglasses; the full pharmacy; and the fresh, locally-baked breads, cakes and other pastries. (Everything you need and want can be found at Costco.)