I purchase A VIP membership and received my items and the company made an error with the sizes for my son clothes and I called to get it fixed and they said they were going to mail it out to me right away a week later I called to find out on a status of my order and they have not even attempted to mail it out because I did not return the item. The customer service was telling me something different when I called to find out why they didn't send it out I was so frustrated that I asked for my membership to be cancelled. The customer service rep refused to cancel my membership. She kept trying to find ways for me to keep my membership without helping me. The worst customer service ever I will never use this service again.