I placed literally hundreds of orders from esales and use to deal with Janet, until then things weren't too bad but then she left and I started to deal with their other sales members. Since then, they provide no support whatsoever and ignore my emails which the delivery report confirms as delivered and read to several of their emails addresses. I completely stopped buying from this company and have been warning them to assist with faulty goods which are suppose to be cover by warranty such as DOA products etc. From a personal experience and with nothing to gain but to warn other buyers, stay the hell away from these guys, you will regret it in the long run. BTW, if any member for esales decides to reply here please don't because I sent numerous emails which were ALL ignored, don't dare use this platform to try and discredit me or the next thing is a YouTube video with copies of all my orders, emails asking for supports etc..