Claudine C.

Wow I don't understand all these horrible reviews? Ive had s everal experiences on that site, always with cat vets, and have always been extremely satisfied (though some vets are better than others, I chose mine carefully beforehand based on previous answers to other posters and avoid anyone who gave "generic" type answers or simply sent links to informational websites). I took a subscription for 2 months and there was absolutely no problem when I contacted customer service to cancel.As a matter of fact I had several contacts with their customer service reps via email(because my husband and I had both signed on to ask the same question so ended up with 2 accts and 2 subscriptions... Customer service fixed it all immediately and we were not double charged. I have always found them helpful and pleasant? I really don't understand all these negative reviews and problems people have had, i guess they were just unlucky or maybe other services are not as good as the VET question section? I have kept in contact with two of the expert vets and still ask them for help for "off hour "problems or while waiting to get to see my vet.My own family vet has always confirmed the treatment options suggested by the just answer vets so to me that gives them a certain credibility.