claudia w.

Beware of thieves! miniinthebox.com is stealing your money! I paid €450 - received wrong items, they don't reply and don't care!

I paid 372,52€ to miniinthebox.com for 8 LED ceiling bulbs (beginning of February). They sent me 7 bulbs - 4 of which are the wrong ones. I repeat: not what I paid for, not what I ordered! Yet I had to pay another €87 for customs. But the worst part is yet to come: they don't reply nor care about what I am emailing them: at first they told me I had to send them photos, details, etc. of the products - a question which I followed of course. Nothing after that - I have sent them an incredible number of 11 (!) emails within the last 8 weeks - no reply. (mid April!)

However, when I told them 2 days ago that I was going to complain on as many review pages as I found, they answered they I should be patient in waiting. Nothing else. I feel truly deceived and disappointed. Keep your fingers from miniinthebox.com. They steal your money - if you have a problem, they don't bother to help. Now I am here with the wrong light bulbs and paid more than €450 (!) for them. What a shame and a waste of money! I wish I had read reviews like that before!

And to Miniinthebox.com: only when I either get my money back or get the correct products shipped to me I will take down this comment.