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Claudia U.

Contributor Level

Total Points
165

2 Reviews by Claudia

  • Home Depot

10/29/15

Bought a mantel shelf for my fireplace, I received the package a week later and when I opened the huge and heavy box I came across to a cracked and scratched corner of the mantel shelf, no screws and no touch up paint as mentioned in the instructions. Called customer service and the only 2 options they gave me was to take back the mantel to a home Depot store for a refund ( not full amount paid) or she could do it online for me and it would take 5 or 6 weeks to get the money back. I asked if I had another option as this 2 didn't work for me. After 42 minutes on the phone all they offered was 15 dollars back from the a mount paid and a phone number to contact vendor to ask for touch up paint. When you buy something new and pay for it you expect to get what you asked for, not A scratched item. The least they could have done was to offer to exchange it for a good one. People you should care more about your customers.

  • DressLink

10/23/15

I have purchased 100 dollars worth of clothes, of course pictures looked nice and it seemed to good to be truth but I just wanted to try it and see it for myself, and since everything was so cheap I got excited and ended up spending more than planned. I received the package in canada 3 weeks after my order. I paid 121 dollars converted in CAN plus shipping. On top of that DHL charged me extra 30 dollars for import tax before I could get the package. Sizes were wrong and quality of clothes was really bad, really bad. I only got half of the stuff I ordered and never got an explanation what happened to the rest of the clothes. I guess you get what you paid for... Email me *******@hotmail.com and I can send you pics of the actual clothesff

Tip for consumers:
Don't do it

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com

Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

Claudia Has Earned 5 Votes

Claudia U.'s review of DressLink earned 5 Very Helpful votes

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