I order a fall collection for my daughter on line and loved it. I also purchases clothing at stores in holland. I placed a spring order of $500 dollars and washed the items after my daughter tried them on. They shrunk! Shrunk ALOT! Over one inch all around. The items shrunk a whole size. Especially the pants and leggings. So needless to say the pants dont fit and they wont take responsibility for it. Terrible customer service after numerous emails. Sending photos. Delayed respinses. A week and half later to tell me NO sorry!
NO sorry no more zara for me!