Claudia B.

Horrible! I needed a car from the Fort Lauderdale AIRPORT location, where I could get there in a city bus@ 7pm. They gave me a Fort Lauderdale DOWNTOWN location where not only I could not get on a bus (would have to make two transfers in a not very nice part of town, leave my house at 4pm to be there at 7 and that was not what I wanted with a 7 year old child). They refuse to refund me because I did not want to use their services from the Downtown location. So I ended up paying and not BEING able to use the car because I did get another car where I could get there in the bus. Horrible service from their customer service. Horrible service from their email response where I have explained many times it is THEIR fault that they did not have a car in the airport location!