Clarinda D.

I was attempting to secure a reservation, and I had no intention of paying for the motel room until I saw it. Once I arrived I decided it looked to seedy and I stayed elsewhere. When I got home I found that I had been charged the full amount. When booking the website specifically states "No charge – only needed to reserve your room." And further down the screen it again says, "Your card will not be charged — it's only needed to guarantee your booking.
{the motel} will handle your payment." When I called booking.com to address the issue they constantly interupted me, she was rude, and continually stated that I had to cancel 24 hours in advance. I made the reservation less than 24 hours before arriving. Fortunately my credit card company has agreed not to charge me, due to the fraudulent claims on the website.