Clare T.

This company does not even deserve one star. They have taken so much money monthly without me realising, and when I emailed them over it, their reply was rude and condescending. The products I did purchase from them were of poor quality and really not worth the £35 I was forced to pay. I was talking to an employee on their online chat in order to cancel my membership as I did not want to pay the ridiculous charges just to phone so they would stop taking my money. The employee was rude and extremely unhelpful. I was finally forced to call the company and bear the cost. The employee I was speaking to on the phone was impossible to understand, genuinely sounded like I was talking to a robot. There was a lot of static in the connection. After a 10 minute phone call I finally got my membership ended, after which the employee on the phone tried to encourage me to 'like them on Facebook'. Extremely unprofessional company with little customer service and poor quality of clothing. As an employee in the retail sector, I am absolutely disgusted with the service and products I've received.