Claire R.

I placed an order for a shoe rack bench that I saw on their website. I then read reviews & panicked because I read about some of the horror stories from other customers. So 5 min after placing my order, I emailed them & asked them to cancel my order before anything was shipped.

Amy replied the following morning & said that she would cancel my order & that my full refund would be processed. I can happily say that I have since received my refund so I am pleased with their customer service.

I can't speak on the quality of the items as I was to scared to proceed but they were friendly & helped cancel my order which is all I needed.

I did some Black Friday shopping on the Saturday and 10 business days later no tracking info. Nothing but automated messages being sent over and over to reply to my actual emails. If this company has grown as much as they say they have can't they afford actual customer service representatives? This whole situation is ridiculous, no one is actually responding to customer concerns. They've lost a loyal customer because I will not be spending anymore money with them.

Horrible experience with Justfab, refused to give my money back when I tried to skip this month. Their site is the issue but I get charged. Never buying from them again. It's just a scam so beware.