C K.

You have to be really careful when dealing with this website. They sneak in charges for items you did not order and do not want. For example, I wanted a 7-day free trial. They write in their "Terms and Conditions" that they will not charge your credit card until after 7 days. However, my PayPal account was charged $19.95. First, I assumed this was the first month fee and that the charge would be reversed. So, I contacted them. But then it turned out that this was for a "Backgground Report". I had to put up quite a fight with them to get the charge reversed. The funny thing is that I never ordered a background report, and never received a background report. They were just sneaking the charge in with the free trial, so that I wouldn't notice.
It seems they do similar sleezy tricks all over, according to the other reviews I've seen here, and also the complaints on their BBB listing - that the BBB still assigns them an A+ is nuts but in the end, Peoplesmart always seems to comply and refund overcharged fees and that makes the BBB happy.
However, in my point of view Peoplesmart.com has unethical business practices, and even if they might help some people to find a person, I will not work with them again, based on their bad business behavior.