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TBDress.com does not honor their return policy even if you try to conform to the rigid 15 day time frame. The formal dress I ordered arrived with the sleeves attached to the bodice of the dress with plastic snaps. I explained the problem to them and they replied that is how the dress is made. The sleeves were also 5 times too small for a US size 12 dress. I filed a PayPal dispute and TBdress offered to refund me $30.00 for a $193.00 purchase. Needless to say I didn't accept. Cannot donate the dress because no one else can wear it with the sleeves unattached to the dress. Ended up throwing it in the trash because it angered me each time I had to look at it. Customer Service jerks you around requesting photos of the damaged item and then reply they cannot see the photos. The photo below shows the unsewn seam. I placed a piece of white paper under the opening so you could see how big of a gap would have shown if I tried to wear the dress. Worst online company I have ever had to deal with. If TBDress wants to honor their return policy I will be happy to edit my review.
Edited to add on 4/5/15: As you can see below, I was instructed by TB Dress to contact them regarding their refusal to refund my purchase. I did as instructed and have not heard ONE word back from this company. Do not believe their offers to resolve issues. This is a bad company based in China that has no intent of honoring the policies or laws of other countries. If you care about quality and fair business practices, do not do business with TBDress.
Tip for consumers:
Do not spend a lot of money on TBDress because the quality and customer service is horrible!
Cj M.'s review of TBdress earned 5 Very Helpful votes
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If it is too good to be true then it is. Purchased dress for 208.59 for wedding. NEVER received...
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
I am so sorry to hear that the dress you have received does not look the same as the picture on our website, could you please tell me your order No.? After you have sent me the order NO. Then I will send the pictures to your exclusive customer service representatives and let them solve your problem as soon as possible. Please give me a reply via sitejabber or you could send emails to sns@tbdress.com, so we could check the order status and solve your problem as soon as possible! Thank you for your cooperation!