Cindy S.

Their customer service is the worst and I cannot believe Nordstrom's is a part of this site. I ordered a product and after multiple calls to customer service they said that the product was short shipped. Online customer service is worse than calling. They first said my product was shipped and I should file a claim with UPS, then they said I ordered a watch when I really ordered a cigar cutter for my dad. Needless to say it didn't make it for father's day. Over a month and a half later I still don't have the credit for the order they cancelled. I contacted Nordstrom to help since I purchased on their card and they said it was out of their hands. I am so disappointed and angry because I am out money and I don't see them crediting my account. I am sticking with ruelala.com.