Cindy M.

Write your review to help others learn about this online businessI ordered duffle bags, 15 days before I was leaving the country, they said they would arrive within 5-7 days from the date of my purchase. After 8 days, I called the company to find out where my luggage was and informed them that if they didn't let me know soon I would not be able to order from another website because it would be too close to my date of departure. The only lady who could help me was on lunch and they told me they would call me back. No one called me back, I had to call them back, and even after that no one was responsive, they said they put a request in to find out what was going on in the warehouse. I still never heard from them. Two days later, I called them again, at this point, it was too late to order from another website, and I still had no heard from them. They then informed me, only because I had called them, that my order was on back order. I told them that it was too late, they needed to help me, and perhaps give me over night shipping for a different duffle that they did have in stock, they said they needed to have the manager, Ariana, help me with this, and she was out of the office. I waited for her to call me back, she never did. I once again called the company back, at this point, they told me they refunded me without my permission, and there was nothing else they could do, she didn't even apologize. Now 4 days before I leave the country for a year I don't have any luggage, and need to pay double for the same bags locally, when if they would have informed me right away that it was on back order, I could have ordered from a different company. I do not recommend you ever use this company.