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I just concluded extensive emails with Dresslily about a coat I ordered that is sewn incorrectly. They wanted me to take multiple photos of the product. I told them that Zappos and other companies give me great service--I was shocked at the lack of service. And no way would they let me talk to them on the phone! This is a terrible company. Also, I ordered the coat months before I got it, and they didn't tell me it was on backorder until I contacted them. At that time I cancelled the order, but a month later, they SENT it! I liked the coat and wanted to keep it anyway, but as I mentioned, it didn't fit properly. This is an AWFUL company. I hope the word gets out.
Tip for consumers:
DO NOT USE THIS COMPANY!
Cindy L.'s review of DressLily earned 6 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Cindy L.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com