Thumbnail of user cindyj29

Cindy J.

Contributor Level

Total Points
87

1 Review by Cindy

  • RoseWholesale

7/12/15

Well I have to say they really make the items look very attractive especially for the money! I was attempting to order two swim suits which I thought were very cute. I studied their size conversion charts and measurements for the different sizes and thought, " Hmm, seems these clothes run really small!", but, none-the-less I ordered and paid with PayPal. When I got to the end of the ordering process I noticed only one of the items was ordered instead of two. I tried to send them a complaint through the support center but it kept saying "No such order exists". I noticed the PayPal payment went through very quickly and I was like ok guess I will just get one thing since that was all I paid for. Then I got an email from them stating that when they received payment they would ship in a timely manner. They were now showing that other item in my order that originally I wanted but had not been included in the order. Confusing, right? I again tried to contact them through their support center but the same thing happened with it not going through so I just went to PayPal and made a dispute. I received a refund to PayPal within 24 hours. So that's why I gave two stars. I think this company probably is hoping most people won't take the time to complain so people should be very careful. I am just glad didn't actually lose money just a bunch of my time though and some disappointment.

Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Cindy J.

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We cannot apologize enough for any inconveniences this may have caused you or any of our customers.

We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.

Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/

Cindy Has Earned 7 Votes

Cindy J.'s review of RoseWholesale earned 7 Very Helpful votes

Cindy hasn’t received any thanks yous.

Cindy doesn’t have any fans yet.

Cindy isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user savannahf7
2/18/21

I ordered one bathing from them and it was on good condition. Shopping was a bit longer but I...

Thumbnail of user jennyy29
11/29/19

BEWARE! None of the clothing at Rose Tasty will be of the quality they are picturing in their...