So ordered 11 days ago. No word. Did the on line chat, which had a 30min wait. When they finally chatted they sent a long canned text about weather and delays due to large volume. In the first part of the message said item had not shipped, and at the end of the message it said item had shipped. Wait a week and contact them again. Then they stopped the chat. So I have no idea what is happening, and Christmas is around the corner.