Cindy G.

You had exactly what I wanted and for a price that was affordable but still well made. Professional, simple, affordable and delivery methods I like too.

DO NOT BUY FROM NoMoreRack! They are an unreputable company. I hope that everyone will SHARE this so that the business of NoMoreRack is significantly hurt.

Last June I made the mistake of purchasing (paid through PayPal) a set of 3 sundresses from NoMoreRack (aka NMR). When they arrived they were cheaply made and ugly so I looked for their return instructions. There were none in the package. I sent an email to the link on my confirmation of the purchase. Their employee Josh gave me an RMA number and the address to ship to. He instructed USPS Standard Post only. I sent it as per his instructions that day. Bob Had surgery, Katy had surgery so I didn't notice that I had not received my money back. On September 19 the package I had sent back was RETURNED to me by the USPS being undeliverable. I emailed Josh immediately informing him that I had just gotten the package returned to me. Employee Adelaida L. Replied to me and gave me a different address to ship to as the one from Josh was not correct. She told me that after they had received the package and I provided them with a copy of both shipping receipts that I would be refunded the original shipping and the purchase. She also instructed me to ship only USPS standard post as they do not accept anything else. They signed for receipt of the package on September 24 at 9:26 am. I sent Adelaida L. Another email informing her that they had received the package and I now wanted my refunds. I received an email from their employee Myco who informed me that she had already issued a refund for the purchase back to the original form of payment and the shipping refund would be in store credit. I told her I did not want in store credit and asked for a check. She informed me that they do not issue checks but would issue a refund to my original form of payment. I have followed up constantly with this. On November 8 I received an email from their employee Donna B stating that she would refund the shipping to PayPal but needed my PayPal account. After much confusion on my part and receiving clarification from PayPal on my account she responded to me on November 10 that she had requested both refunds to my original form of payment and that depending on my financial institution (PayPal) it should take 5-7 business days. Knowing that it was starting to get busy (it is now around Halloween) I sent another email to Donna to check the status. I know that it is a busy holiday season so I a couple weeks. I emailed Donna B and informed her that I haven't received either refund. On December 6, at 1103A EST I received an email from Sandy A (request *******) that she had sent a follow up to higher management as to the status of my refunds. And now on December 9 at 1220p EST I am told that I will not be refunded for the purchase which NoMoreRack received and has in there possession and signed for in September or the original shipping to the incorrect address provided by the NoMoreRack employee because too many days have passed to allow the return? She says that this has been sent to higher management twice and I waited three months to return the product which is longer than their return/refund policy.

Obviously this company is a farse. Their employees don't know what they are doing and they lie. Higher management is only out to cheat and scam and probably doesn't even exist. I sent a complaint to the complaint department but I haven't had a response. Their employee Sandy A said that they apologize but there is nothing they can do and that they will use this as a learning tool to do better.

DO NOT BUY FROM THEM!