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I sent 25 loose photos, several mini-cam videos and disposable cameras. I did receive email advising that some of the things I sent could not be used, without explaining which ones. The quality of the media that I got back was not great. The thumb drive works, but is poorly organized and difficult to navigate. For the cost, I expected a much better product. I would not use this service again.
There are things we love and new things we love to try in every box!
It's not often these days, that a company has such efficient customer service, even when the customer is requesting a full refund.
Cindy F.'s review of Legacybox earned 34 Very Helpful votes
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Hello, Cindy! Thank you for taking the time to give us feedback on your experience. We're sorry for any confusion! Those emails serve as an alert that we were unable to process certain items and with the instruction to reach out to our Customer Service team for more details and so that we can apply a credit or refund for those.
You touched on an important point concerning the organization of the files on your thumb drive. Each file will correspond to the barcode attached to each tape. It will also correspond to the barcode attached to each grouping of 25 photos as they were packaged upon arrival.
In that, we would really like the opportunity to make this a satisfactory experience for you! Please reach out to our Management team at questions@legacybox.com or at (800) 797-8210. We truly look forward to hearing from you!