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Ciara S.

Contributor Level

Total Points
81

1 Review by Ciara

  • Groupon

2/6/14

They do not guantee their deliveries. The packages are routed via UPS and then locally delivered via USPS and often times the packages are left outside the mailbox or shoved inside your mailbox. If your mailbox is near main street, you will have to find another shipping address, otherwise you are throwing money away on orders you will never receive. In addition, customer sevice reps (via chat) are RUDE! And supervisors don't bother to return your call if you have issues that need to be addressed. You have to wait at least a 2 weeks average to get your FREE shipping after you have paid $9 for one months worth of free shipping and sizes are often times misrepresented. If I could, I would give this site NO STARS!

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DeeDee L. – Groupon Rep

Hi Ciara,

Thanks for giving us your feedback on SiteJabber. I'm really sorry to hear about these issues and will be happy to help you resolve them. If you don't want your packages delivered in the way the USPS delivers them, you may wish to speak with your local post office since they are the ones making deliveries. They may also have a service where they can hold packages for you to pick up from them if the area in which they deliver them is not satisfactory for you.

We do provide the expected shipping windows for all of our items, many of which do have about a two week turnaround, and you can place as many orders as you want within the 30 days since the shipping dates have nothing to do with the 30 days of free shipping, it only means that you have to place the order within 30 days of paying for the shipping.

If you can please provide me with an incident number in which you had an unpleasant encounter with our customer service agent, I'll be happy to look into this further. In the private message, please include any information about any orders that are unresolved so I can ensure a speedy resolution for you. Thanks for shopping with us and I look forward to hearing back from you.

Regards,
Jason Faria
Director, Customer Service

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