I have been using MyUS service for years. Recently, I have been invited by Amercian Express Bank for a two-year promotion of MyUS Premium Membership so I have opened a new account. And then I contact MyUS through LiveChat trying to close my old account and get pro-rata refund of my paid annual fee. Your agent, Jess W., has been very helpful and provided me with prompt and sound advice to me and help me to consolidate the two accounts into one. The great service provided really impress me. It is one of the best customer service experience I have ever had! Many thanks, Jess W. And MyUS!