Chuck F.

I purchased and downloaded Password Recovery 5.0 from the prosoft3d.com website. I then installed it on my computer [Windows 7 Ultimate 64-bit OS] and tried to recover a password for an email account [Outlook 2010] and it would not work! [Please read my entire review before deciding anything]The program would not recognize any password fields at all. I both emailed and called support [search engine found telephone number not listed on their site]. I got an email response within about an hour. We traded a few back and forth email then I got a return call from the voice mail message I had left. The Tech stayed on the phone with me and we did some troubleshooting and then some trial and error testing and found a work-around solution. You right-click on their icon, select “Properties”, “Compatibilities” tab, check the “Run this program in compatibility mode for:” and select Windows 95 in the drop down list. Then check the box for “Run this program as an administrator” and click OK. You may have to restart your computer after this. The program now works exactly as it should. It is disappointing that it was necessary to go through all of this to get it to work but the Tech Support people were very responsive and professional and not only offered a refund early on but were willing to take the time to work through the issue to the point of achieving a viable work-around solution. Despite what some of the posts say they live up to their promise of your satisfaction.