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A couple weeks ago I contacted their live chat correspondents to delete an extra account I have with them. They deleted the wrong one. I figured no big deal, since I figured it out appx. 30 secs after talking with support. But when I contact them right back to open it up, they say it would be too complicated, and that they can transfer my info (including a $38 dollar VIP membership fee) to the other account. I also had processed returns ($500+), that I had yet to receive on my other account. I brought that up to them AGAIN, and the rep wants to know what the order numbers are. I DON'T KNOW BECAUSE YOU NEVER TRANSFERRED MY INFORMATION OVER. Fast forward a couple weeks later and STILL NO VIP MEMBERSHIP FEE, AND I HAVE YET TO RECEIVE ANY INFO ON MY RETURNS.
As someone that has spent $2000+ on merch from this site, and someone that understands $hit happens, this is utterly ridiculous, and as soon as I am compensated, I am closing my account indefinitely.
Chrystal K.'s review of Groupon earned 3 Very Helpful votes
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Hi Crystal,
I'm very concerned to hear this, and would like to look into this matter right away. Can you please reach out to me directly via private message with the user ids of both accounts as well the incident numbers from the communication you've referenced? I can assure you that we take this matter very seriously and will work to get to the bottom of this. My apologies for any inconvenience.
Best,
Jason Faria
Sr. Manager Customer Service