chronic w.

This site applies a well known scheme of stealing your money. They lure you in with a free account, and you don't have to pay the first month. But in the terms and conditions they clearly state that after the first month they enroll you into their monthly subscription. And this is their business model. It is legal and they count on users not noticing for as long as possible that they are taking their money. When you finally notice, there is nothing you can do since the terms and conditions are clearly stated.

So it's not illegal, but it's still a scam. A legal scam. And no matter how many "appologies for you inconvenience" you will receive, they still tricked you into taking your money. Nothing free will ask for your credit card.