chris w.

Website has serious technical issues and they have virtually no customer service!

Airbnb has already charged me over $1200 (more than I ever thought I would spend) for 10 nights reservations. But I am trapped in online hell because their site has frozen me out. I can't even access communication with the people I have paid Airbnb to rent from. This happened when they asked me to "verify my ID". This intrusive step requires you to upload a picture of your drivers license and give them access to your Facebook page among other things. Because of "glitches that might have something to do with me using Apple's Safari browser" I can't complete the verification process, and all links lead back to the broken verification page. I have an upcoming trip for which I have paid over $1200, I can't back out and get other lodging, and I can't communicate with the landlords I have paid. I don't even know what their addresses are. This trouble has consumed many hours over several days. They have absolutely no customer service, the people I have been helped by are from the "community" and do not have knowledge or access to fix my issue directly, just some vague reference to an "escalation". On their Facebook page, every time I check, I find a steady stream of other poor suckers like myself who are shut down due to the verification. I am running out of time to get this fixed before my departure. Another issue... as mentioned by a previous review on this site... the calendars are not kept up to date and you can get a false sense of security thinking places are available, then when you try to book the landlord tells you their rental is not available for your dates.
All this and I haven't even started my trip yet.