Christy A.

I had an issue with one of your merchant websites (Ann Taylor), and ended up having to place my order by phone. I sent an e-mail to Ebates customer service to find out if I could have the purchase reflected on my account as I did try to place the order through their website.

Alexis responded very quickly to my e-mail, and asked for all the pertinent information and said it would be looked into. I sent the info requested and in less than 24 hours she responded back to me that she received my info and it would be reflected on my account as a one time courtesy.

I can't express enough how refreshing it was to have timely and knowledgable customer service. Her e-mail was polite and concise, and she efficiently resolved my issue. It seems these days that great customer service is the exception and not the norm. As such, I defintiely wanted to provide this feedback to recognize an outstanding job.

Thank you from a very satisfied Ebates user.