Christopher V.

So lets start at the beginning. A couple of weeks ago a friend of mine needed some information on someone so i went on this site and payed about one dollar for the search. The search provided me no extra information than what the free information provided. That's not the bad part though, About a week later I found a 20 dollar charge from Spokeo on my bank account. I immediately contacted support requesting a refund and asking what this charge was about. Apparently when i payed one dollar for that one search the site also signed me up for a monthly 20 dollar subscription. It did not clearly state that i was signing up for a subscription and I did not want or need the subscription, not to mention that i could not afford it. Simple, just ask for a refund right? WRONG they told me that they could not issue a refund because I gave my consent and it was an auto payment. This started to anger me very much, It BARELY told me that i was signing up, if it did i would have canceled it. I've seen sites do that before, kind of a way of tricking the consumer. However, any other sites would have refunded me but not Spokeo, they refused to refund me, The charge was even still processing when I contacted them. I understand that if i physically gave my consent to sign up then it is my fault. But I did not want the subscription and If it was explained that i was signing up at all then it was probably some fine print at the bottom of the page. Even so, I should have received a refund and I am extremely upset with this entire situation. Not to mention the customer support took 3 days to respond (estimated 1-2 days). I will never do business with Spokeo again and would advise that anyone else follow.

-Edit 11/18/2015. After not giving up and emailing spokeo back they properly issued me a full refund without any questions. Due to the refund I have a small bit of respect for the company since they did in fact refund me. I advise that if anyone has the issue i have had above, Please don't give up because it was not your fault and once spokeo understands that point they will refund you. 1 Star changed to 3 stars for Support