Thumbnail of user christopherv1

christopher v.

Contributor Level

Total Points
81

1 Review by christopher

  • ProntoCharger

7/19/13

AVOID Prontocharger.com, these guys are SCAM artists. I ordered a HP DM3 power cord from these guys just before Christmas for $45. They sent a power cord that did not even remotely fit a DM3 - simply the wrong product - though I could not (obviously) test the product it appeared to be of cheap manufacture from China and not an HP OEM product. I called them to ask for a refund, and Oscar, head of customer relations at Prontochargers.com, told me that I would have to send the power cord back at my cost of shipping. Initially, I thought this seemed reasonable until Oscar told me that even if the power cord was deemed by Prontochargers.com to be the wrong cord I would NOT BE REIMBURSED FOR SHIPPING. WHAT THE FRACK KIND OF BUSINESS IS PRONTOCHARGERS IF THEY KNOWINGLY SHIP THE WRONG PRODUCT AND THEN CHARGE CUSTOMERS THE COST OF RETURN SHIPPING REGARDLESS OF SHIPPING THE WRONG CORD?!?!?. Also note the numerous complaints on the web of other customers having similar difficulties with returns/exchanges and GASP! Prontochargers claiming not to receive certified returns (Do a search on Google for 'Prontochargers.com' no need to put in complaints or refunds on search - complaints show up on the top 10 search results.) Prontochargers has now blocked my home phone number from contacting them and will only send me machine generated emails that do not give me any return or contact information. I immediately contacted the Houston, TX Better Business Bureau - notice the 'F' rating and at least 16 recent complaints (all unanswered by Prontochargers.com) - http://www.bbb.org/houston/business-reviews/computers-supplies-and-parts/prontocharger-com-in-sugar-land-tx-*******/, the Texas Attorney General office https://www.oag.state.tx.us/consumer/complain.shtml, and disputed the charge with MasterCard. BUYER BEWARE Prontochargers.com is a SCAM - currently there is nothing preventing this company from sending you a wrong or defective product and then putting the onus on you (the consumer) to get a refund as well as paying shipping costs - AVOID PRONTOCHARGERS.COM they are dishonest and simply will not ship you the product you ordered and then expect that you pay return shipping costs!

christopher Has Earned 1 Vote

Christopher V.'s review of ProntoCharger earned a Very Helpful vote

christopher hasn’t received any thanks yous.

christopher doesn’t have any fans yet.

christopher isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user kellyj372
3/9/21

Ordered, received invoice, charged CC. 4 weeks later, nothing. Tried contacting them, error....

Thumbnail of user joeb869
8/31/19

BEFORE ATTEMPTING TO ORDER FROM THIS PRONTOCHARGER WEBSITE, READ THE REVIEWS. SOMETHING IS...