CHRISTOPHER D.

First time being a customer. I first thought it was great and would of gave it five stars BUT... I purchased items around Thanksgiving and got items quickly. I saw that there a was a coupon for cyber Monday which was 20% for items over $XXX. I quickly called and explained to representative(Sue) that I just purchased items just last week that would like to take advantage of the 20% special for cyber Monday. I explained to Sue that it would be ridiculous to return items I just received and re-order items again to take advantage of savings. Sue agreed and told me she was processing the discount and that it would take 24 hours to process. This is where it went wrong... this is 24 hours later... I called back to inquire about exchanging one of the items, I spoke with a person named Gene this time around. I also inquired about the credit that Sue processed yesterday and Gene told me that there are no notes of this... UUUGGGH... Bad customer service. I was gonna give 2 stars but changed to 1 star. Customer service at your own risk :(