Christine S.

I am beyond frustrated with this site. I should have read the reviews from purchasing not one but two items from them. I just completed by second on line chat with a customer service representative who happened to use what I call a script in her response! I have learned to print out my chats with agents to refer back to especially when I have a concern. On 2/17 I purchased a top, it was shipped on 2/20 and i have yet to receive it. I understand now that it takes "ten business days" for the shipment however, why isn't the tracking number working? I should be able to view where the package is and its estimated date of delivery. I was told and I quote "We are experiencing a known issue with our shippers' tracking information not reflecting. We are working diligently to correct this as soon as possible." Same comment from the last time. The agent more or less said I don't know what the problem is and we apologize. While you have my money for not one but two items. Unbelieveable. I ended my conversation by stating if I do not receive the item I will (and I will) go to the Better Business Bureau file and complaint and in turn go to my bank cancel all charges and never ever deal with them again. Please do not use this site they are a complete and utter rip-off. Cute clothes but they arent' cute if I can't wear them. Fraudulent service.