Christine S.

This place is quite possibly the worst site run company I have ever dealt with.

I was looking for an inexpensive, simple dress for our beach wedding in the beginning of May. I came across dressales's website on a google search and found this simply yet pretty dress, reasonably priced. I had to get it quick because in a few hours, it wouldn't be on sale anymore (haha. It's still on sale for the same price, by the way. Scam #1). I went and ordered one. Paid the extra $20.00 for custom sizing and another $25.00 for better than average customer service. I received a call right after I placed my order. And struggled to understand the person on the other end. After several back and forths to confirm everything, we parted ways and I was told I'll have my dress on March 31st.

That is the only thing that went as planned... the dress was here on March 31st... in a sad little plastic bag... wrinkled so badly it'll need dry cleaning. On further inspection. Omg. This thing looked like it could've been sewn by a 5 year old! Uneven hems, unfinished edges along the front pleats, fabric folded into a finishing seam, fraying edges, strings everywhere, and uneven pleats. I was like ok. It'll take some doing, but maybe I can fix it. Then I tried it on. It's like sucked onto my hips and my shoulders are popping out of the stupid thing. Really?! Measured it... I told them to make the hips 45.5 inches, it measures on the back end@ 22 inches. 22 + 22 does not equal 45.5! I'm sorry. And if if was@ exactly 45.5 inches. It would still be wrong because there's no tolerance for a person to wear it.

I contacted Dressale and told them the problem and asked what do I do to get this dress back to them and get my money back... let the marathon of the run around begin. They want pictures and 3 days to decide IF they're going to refund me my money. I sent them pictures in a PDF format showing them the issues in each picture and a description what they were supposed to be looking at. Evidently their customer service team is not only insanely unprofessional. (I think the same kid making the dress is the same kid servicing their customer service desk), they are rude as well! They also can't figure out how to open a PDF file. Or say they can't. So they ask for pictures again. I replied back that the PDF has a whole bunch of pictures in it, they then tell me to email it to this other email address. Completely fed up and needing my money refunded soon so I can replace the dress, I have now escalated the claim with Paypal. I'm awaiting the decision as I type.

If you're a bride on a budget. Don't be lured in by the prices. It's going to cost you a lot more in the end. Go to some place reputable like David's bridal or find something at a little mall boutique store. I wish I had... This whole experience has been a total nightmare.

07/06/2014

It's been over 2 months since my last dealing with dressale.com and they are still haunting me. I'm now receiving threatening emails from them, telling me if I don't send back their dress, they'll "never stop harassing" me and they plan on "exposing' my deceitful behavior on every social media site they could think of. Ie facebook, twitter, etc.

Here's some insight on what happened:
The original decision by paypal was as follows, they would refund me the full purchase price if I mailed back the dress to the seller. I agreed. When I went to mail it back, I found out the least expensive route would cost me $90.00. My dress had cost me $136.00, which would have only given me $46.00 back. I contacted paypal and spoke to a representative. She said she would contact the seller, which she did and will let me know what they said. I checked back a couple days later and the next rep I spoke to said they never responded to the 1st representative's request. It was then decided by paypal to issue me a full refund without mailing back the dress since it was so much to do so. Paypal was the at risk party, Dresssale got to keep the full purchase price of the dress.

I've contacted paypal, who were again wonderful and suggested I file a report on www.ic3.gov. They instructed me to ignore dressale's emails and block them. They also reassured me that it was paypal, not dressale that issued the refund, therefore, dressale never lost any money.

Please, please do yourselves a favor unless you enjoy getting harassing emails from fraudulent sites, don't buy from these guys!

Thank you for your time!
Christine