I ordered a dress through the bay only to have it arrive and not at all as pictured on their website. What I discovered is that it is through their ‘marketplace' and not the bay. As a result, the bay doesn't care. I have to pay the cost or returning the item which means I'm out of pocket for an item that wasn't what I ordered. When I contacted the bay they responded with a cold, unfeeling nothing they can do. Be very cautious when you purchase anything from the bay.