Christine M.

I have ordered from Redbubble.com three times now and everything has gone smoothly and easily. Over time, I have ordered three iPhone cases (tough) from them, and my iPhones have all stayed in one piece and they look great. They are a bit tough to remove from my iPhone- but that is such a minor detail. I have ordered art prints from them, and four shirts- one of which I wear all the time. Good quality prints and clothes. One of the shirts I ordered was a long sleeved baseball style shirt with blue colored print on it- I selected to have the similar blue color as the sleeve color for the baseball style- but its close, but not a perfect match of color... That's the only thing that has bothered me about the items I have ordered from them. Again, pretty minor. I also wish their webpage was a bit easier to use. There is soooo much good stuff on there that I could spend days searching.

Their customer service is top notch. Very kind, informative, and they follow up. I recently just ordered three pairs of boots from them- and they arrived super fast. The boots are made incredibly well, and they are exactly what I wanted. The Major color on my Toronto Lace Booties is a bit darker than it looked on their webpage.

LOVE this brand. I am completely loyal to their Big Sea Salt Shampoo- I have ordered it five or six times now. My orders always arrive within the time they tell me it will, and I am always happy with what I receive. I have emailed their customer service once with a question about the webpage- and it did take them a fairly decent amount of time to respond- which I was a bit surprised about- although, my question was not urgent by any means- so, it wasn't an issue or an annoyance. They put stickers on a lot of their packaged products with a little cartoon picture of who made that specific item for you, and has their name on it. It's a little small detail that I actually really think is great, and a wonderful way to build brand loyalty.

Awful. What a headache of an experience with DressLily. I would never ever consider ordering from this company again, and I urge you all not to as well. They sent me false information several times, they were responding to my emails/ticket- but they would only apologize and never answer my questions, their customer service was a pain to communicate with because English is not their first language, and it seemed like they were sending me automated emails, it took them 3 weeks just to SHIP part of my order- and they never explained why or gave me an option to just cancel those items once I asked about them (they did not even ship them out until I emailed and asked why I never received a shipping confirmation email), and it took double the amount of time they said it would for the first part of my order to arrive, and triple for the second part to arrive. 6 of my items were jewelry, and the quality for the price on those seems fair so far. The other 2 items were clothing pieces which were poorly made, terrible cheap fabric, one of them had a stain on the sleeve when I took it out of the packaging, and they both have extremely odd fittings. I was convinced the entire time I was waiting for these items, and while communicating with their customer service that they were undoubtedly scamming me- because everything seemed so fishy and it was taking so long. I am actually very surprised that my items arrived. I would have just sent them back right away because I was so frustrated with them- but I knew it would probably just end up being an even larger headache having to deal with shipping it back and having them process my refund. It's just a lesson learned. If I would have done my research on this company before ordering, there is no way I would have ordered from them.