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Christine L.

Contributor Level

Total Points
88

1 Review by Christine

  • CheapOair

4/15/16

I received an e-mail saying my flight already booked and paid for had been changed. I had to follow prompts to update my flight. When I looked noticed I was updating my original flight. I followed the prompts and when it came to 'confirm booking I received a reply that there was a fault.
I tried ringing Cheapoair using the number provided in the e-mail which meant I had to ring the US. I was actually diverted to India, put on hold moved to another section and then disconnected - I tried again using the Customer Service number and the same run around - I had to pay for the privilege of sitting on the phone for international calls for over an hour. Then I did some further research and found a number for Australia. I rang that number was diverted to India again with the same story. I was told I would have to go to another section, and would be put on hold, I said no way am I going to be put on hold again - so I was put on hold for the manager to respond - 20 minutes later - no response. I also sent a response to the e-mail. All this took from 10 - 1pm. I was absolutely furious. I tried the e-mail again at 5.30pm and it worked. So in the end I was sent an e-mail to change a flight and all I did was rebook my own paid flight.
When I reviewed Cheapoair through Trip Advisor they put up contradictory posts and were deliberately dishonest about the facts. The matter is apparently resolved but the lesson is learned. I advise not to use Cheapoair and be particularly careful if you book flights which don't allocate seats. You will receive an e-mail to book your seats which will cost more money. The client service is appalling and deceptive. I am glad there is an alternate review site other than Trip Advisor who will shut down any adverse comments and write in support of Cheapoair. NO STARS One star is too many.

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CustomerService C. – CheapOair Rep

The comments posted on trip advisor came from the site monitors, they comment on just about everyones post. Whether they agree or don't agree, they will blog!

Christine Has Earned 8 Votes

Christine L.'s review of CheapOair earned 8 Very Helpful votes

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Greg L.
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