christine l.

This website is garbage. I purchased a '$20 for $40 American Apparel' groupon in November and the same day tried the coupon and it didn't work. I emailed groupon and they told me to contact the merchant directly, so I did. I called American Apparel and they told me they'd send me another groupon code because the one I had 'cancelled' before I even used it. So I waited for my new code to be sent to my email and waited almost a month and didn't get a new code. I emailed groupon 5 times and they kept telling me to contact American Apparel. On one email, I didn't get an automated email and got a real person, Priya, and she replied with "I'll see what I can do" and never replied after that. Finally I called groupon customer service and the first guy was sighing after every sentence I said and was very unprofessional and rude. As I was receiving my groupon code for him, he told me to hold the phone as there was another line. I did and he hung up on me after 5 minutes. I called back again and the second guy was much nicer but told me that he couldn't do anything except tell the Groupon board about the problem. My coupon expired 3 days ago and they told me they couldn't refund me because it expired. It's expired because their customer service on email took 2 weeks to reply, every time.
Groupon is complete $#*!. I'm NEVER buying from this $#*! company again.