This is the greatest scam on the internet to date. I sent my phone in in perfect, yes perfect condition. No scratches, no water marks no problems. Its been a month and I have yet to receive any payment or confirmation of payment being sent. I am extremely disappointed especially since I usually sell my things in person on craigslist but decided to use this service. They promise to send you a payment within 3-5 days and and that is clearly not the deal here. I've emailed, called, tried to live chat and the button on the website is dud, doesn't go anywhere. It does not lead to a link. Unbelievable. DON'T WASTE YOUR TIME USING THIS SERVICE.