Christina S.

Wish I could give it a 0! UNBELIVEABLE RIP OFF! I returned a suit that was strange fitting to begin with. After 3 weeks of no word, not even an email confirmation stating that they received my package, it has now been a month and a half since I sent it back and THEY DON'T EVEN SHOW I PRINTED A RETURN IN MY ACCOUNT! I was told by the manager that "this happens" sometimes with new accounts. REALLY?! So basically this is Russian Roulette making a first purchase? So, after my call was DROPPED for waiting on hold to hear back from the manager I called back and she was no longer available. I was told the warehouse was notified and that they would get back to me, no specified amount of time. Fast forward to a week and a half later and NO WORD. Called today, to confirm that my refund was being processed for the 39.95 they withdraw from your account every month, MAKE SURE YOU READ THE FINE PRINT ON THAT ONE, and once again I was told there is no return on file. She put me on hold AGAIN after searching and the CALL WAS DROPPED AGAIN! I'm beside myself with anger. They took $65 from me for NOTHING. I'm reporting this compnay to the BBB.