Christina L.

I always get my tires from tirerack.com and have had nothing but A+ service! Seamless experience.

I ordered a moon in my room night light $15 value for my son and the tracking showed that i received it, but i didn't. I checked with my neighbors and i found out that the neighbor across the street received it. The neighbor told me that the shipping information was damaged and they couldn't make out the name or address, so they took it to the post office. The post office has no record of it after the delivery to my neighbor (tge tracking shows that they delivered it to me, but didn't). Part of the tracking was Fedex and they have no record of it after the delivery to my neighbor either. After many horribly inconsiderate emails from Tmart telling me to contact the post office and Fedex for proof that i didn't receive it, which i did, i can't for the life of me figure out how that's even possible. No one has record of this package and i absolutely didn't receive it. I will never order from this company again and i just had to pay another $15 for a night light for my son again from Ebay because Tmart isn't willing to do anything for me. The worst customer service experience i've ever had. I worked customer service for many years and this company should be put out of business because they don't even know the meaning of "Customer Service."