This was I place I have been using for years for my son, and sometimes my daughter. (My daughter is older and finding her clothes on here has become harder. I've been noticing as they grow their prices have gotten higher and higher, and today as I said hey I'll look at their toys because of the holiday I was shocked. Toys that claim to save you 60%. Like a little people zoo talkers flamingo $10 on swap.com and $4 at fisher price, and $3.96 at wal mart. My pal scout on sale now at wal mart for $14.96 reguarly $19.99 and at swap.com it is $26.00 again saying you save I believe this one was 10%. Such a disappointment considering I was faithful to buying clothes for my son from here, but when you over charge this is insane. The clothes are what I always buy, again their prices have been raised, but this seemed the easiest way to now compare how bad their prices have become.
Hi Christina,
Thank you for your feedback. We take customer satisfaction pretty seriously and I wanted to address your concerns. The majority of the items found on Swap.com (about 95%) are items that are priced by customers sending in their own belongings to sell. We made the decision some time ago that we would not interfere with customer pricing, unless, of course it was an extreme difference from the retail price. We are always updating our policies to make your experience better and I feel that we might benefit from reviewing customer prices more often. I will be sure to pass on this feedback to our team. Please feel free to reach out to me anytime.
Best,
Matt F.
Manager, Customer Experience