I ordered two pairs of boxers for my boyfriend for Christmas (strange, but he loves them.) I ordered them over two weeks ago and, was told at checkout that they would be at my door within 7-10 business days. No big deal. But it's been TWO WEEKS. A few days ago I contacted customer service and asked where my items were. They advised me that they were still being processed as weren't sure as to why they hadn't been shipped but told me they would get right on it and that I would get an email with an explanation within the nsxf 24 hours. Said email said, basically, "your items will be shipped within 7-10 business days. Thanks for your purchase." Nice American Eage, nice. This morning I checked my email for an update and there was 1. I read the email and it said ONE of the TWO pairs of boxers I ordered have shipped. They stated the reasoning was to "get me my items ASAP." In my opinion, sending them a week ago, together, would have been ASAP. Silly me. Overall, I gave them two stars because my boyfriend will only wear their underwear, otherwise, I do not suggest buying online from this store.