Christie D.

I ordered four tickets to a show (Broadway national tour of Lion King) - two orchestra seats and two balcony seats. I paid more (of course) for the orchestra seats, which were a special Christmas gift for my daughter. Specials by Restaurant.com charged us for the two orchestra seats but sent us all balcony seats. We couldn't reach them the day of the show (when we discovered that the tickets were wrong), so the situation couldn't be remedied. I tried their customer service email address for three weeks without receiving any response. After searching online for a phone number to call (none is provided on the Specials... website), I reached someone who agreed to "pass my information along to someone who could address it." I insisted on speaking to someone who could help me today, as I'd already been waiting three weeks. Finally, I was told to call another number. The furthest I got there was that I would get a refund for the extra money I paid toward orchestra seats I never received. Of course, if we had wanted balcony seats, we would have bought those in the first place! We certainly did not have our faith in Restaurant.com restored. The customer service was appalling, and I will not purchase from or recommend Specials by Restaurant.com again. Oh, one more thing! While I was at the box office trying to get our orchestra seats, the person at the window next to me was also trying to work through poor service from Restaurant.com - tickets never received!