I have been trying to return for more than a week. Here is their responses
"Thank you for your concern of our website.
This is Nancy from Tbdress. Thank you for your concern of our website.
We are sorry to hear that you are not satisfied with your items.
As per policy you can return the items back for refund/exchanging based on shipping cost at customer's account.
Shall I give you some suggestions?
1. You can give the products you have received to your relatives, or you can sell it to others who love it and wearing appropriate. We will give you a nice discount on your next order.(please tell me your new order number before you made the payment)
2.If you are willing to keep the item. As a compensation, we will give you a partial refund.
Can you accept it? Please kindly let us know how you want to proceed.
Click here to enjoy your best value.
If you have any other questions, please feel free to contact us and we'll reply you within 24 hours.
Thanks and best regards
Nancy
Customer Service Department"
I will never return to shop on this site after spending more than $530 till today I have not receive all my items. Those received are very low quality products.
Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team