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I ordered 2 winter coats on Nov 22,2014 & I paid EXTRA $$$$ for Expedited Shipping! I STILL haven't received my order! It hasn't even been shipped out yet! It still says processing when I look it up. DO NOT ORDER FROM THIS SITE! My advice to everyone who has a issue with this company is to MAKE A COMPLAINT with the FEDERAL BUSINESS BUREAU! We CANNOT allow this company to keep getting away with STEALING everyone's Money! DRESSLILY.COM MUST BE STOPPED IMMEDIATELY!
Chrissy M.'s review of DressLily earned a Very Helpful vote
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Chrissy M.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
We processed the refund for this order at 2014-12-14 15:20:32. It should show up on the customer's account within the next few business days. We expedited the processing of the refund when the customer contacted us. It doesn't appear this was properly communicated to the customer. We will contact them again to assure him the refund has been processed and apologize for the miscommunication.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com