Chris S.

The other night my wife booked the travel lodge in Lethbridge Alberta through you guys (at the cost of 106.53 which was more than the 79.99 quoted to her) and we were unable to check in once we arrived. After a long time on the phone we were told that our purchase would be refunded. We have only been refunded 101.14. I have decided to email you this error to see what you will do to rectify this situation. Beyond the frustration of not being able to use our booking that we made through you, and having to wait around while this was sorted out when we simply wanted to check in a get some sleep, I find this difference in the refund to be insulting. Without this concern being adequately addressed I will certainly share my experience via different feedback modalities online. Please let me know as soon as possible whether or not you intend to make this situation right.